Dunn's Smoked Meat Privacy Policy

Your privacy is important to us. Please review the information below on how Dunn's Smoked Meat protects your personal information, including how you can tell us your privacy preferences and how you can raise any questions or complaints.

Your Privacy is Protected

At Dunn's Smoked Meat and its subsidiary companies, an important part of our commitment to provide you with service excellence is our respect for your right to privacy.  Keeping our customers' information and affairs in strict confidence is a cornerstone of Dunn's Smoked Meats' business. The range of products and services we offer our customers continues to expand, and the technology we use continues to change. But, no matter how our business changes, we'll always protect your privacy.  Our policies and procedures which we practise in order to protect your privacy are in place across Dunn's Smoked Meat.  In the following pages we describe these policies and procedures and how we put them into practice so that you have control over how we collect, use and disclose your information.

Protecting your Privacy Means:

  • we keep your information and the business you do with us in strict confidence 

  • your information is not sold 

  • you have control over how we obtain, use, and give out information about you

  • you have access to the information we have about you

  • we respect your privacy when we market our products and services.

Our Privacy Policies Protect All of Our Customers

When you first become a Dunn's Smoked Meat customer and whenever you apply for more products and services, we let you know that; besides your name, address and telephone number, we need information to:

  • establish your identification

  • protect you and us from error and fraud

  • understand your needs and eligibility for products and services

  • recommend particular products and services to meet your needs

  • provide ongoing service

  • comply with legal requirements

  • we may verify some of the information you give us with your employer or your references

  • we may offer other products that are suitable to you

 We may review and analyze your use of products and services, including transactions in your accounts, to help protect you from unauthorized use of your accounts, to help us serve you better, and to bring other products and services to your attention which we feel will be of benefit to you.  We also collect and analyze information from other sources for the same purposes.

We collect, use and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances.

Your Information is Obtained or Used Only With Your Consent

We obtain your consent before we:

  • obtain a credit report

  • offer you other products and services 

  • send you information about products and services by means of direct marketing

  • provided it is legally permitted, share your information in confidence within the Dunn's Smoked Meat group

  • obtain, use or disclose to other persons, information about you unless we are obliged to do so by law or to protect our interests

  • use your information in any way we didn't tell you about previously. 

Your Consent Can Be Express Or Implied

Express consent can be verbal or written. For example, when you sign a credit application you are giving your written consent for us to obtain a credit report.

You imply consent when we can reasonably conclude that you've given consent by some action you've taken, or when you decide not to take action.  For example, if we offer a Credit card with attached conditions and if you use the Credit card, we can conclude that you have consented to the conditions.  If we give you an opportunity to tell us you don't want direct marketing material and you don't tell us that you don't want us to send it, we can conclude that you have no objection.

We will rely on your implied consent to use and disclose identifying information about you, such as your name and address.

You Can Withdraw Your Consent After You've Given It

You can withdraw your consent any time after you've given it to us, provided there are no legal requirements to prevent this. However, in order to maintain the integrity of the credit reporting system, we do have to update your credit information with the credit bureau as long as you have credit with us. Your consent for this purpose cannot be withdrawn during this time.

If you don't consent to certain uses of information, or if you withdraw your consent, we may not be able to provide you with a particular product or service.  If so, we'll explain the situation to you to help you with your decision.

We Ask for Your Consent Before Sharing Information With Other People

We don't share information about you within the Dunn's Smoked Meat group, or release it to anyone outside of the Dunn's Smoked Meat group without your consent.  For example, we give information to a credit bureau only with your consent.

There are some exceptions to the above rules. For example, we may collect, use or disclose information without your consent if we:

  1. use an outside company to process information
    At times we may use the expertise of an outside company to do work for us involving some of your information - for example, the hosting of internet information.  When we do, we select the company carefully and confirm that it uses security standards comparable to those of Dunn's Smoked Meat.

  2. must disclose information for legal reasons
    We may be compelled to release information by a court of law, or other legal or regulatory authority. If so, our policy is to release information only to the extent that we have to.

  3. have to protect the interests of Dunn's Smoked Meat
    In certain circumstances, Dunn's Smoked Meat may have to collect, use or release information for its protection. For example, we may do so when returning a cheque for the reason "Not Sufficient Funds", when collecting an overdue account, when realizing on security pledged for a loan, or to detect or prevent fraud.

We Protect Your Information From Error, Loss and Unauthorized Access

Our employees who have access to your information are made aware of how to keep it confidential.  Each employee must sign an agreement stating that maintaining confidentiality is a condition of employment with Dunn's Smoked Meat.

Our computer security specialists build security into all our computer systems.

This protects your information at all times, when it is stored in data files or handled by our employees.  Our systems also protect your information when it is transmitted, for example, between our data processing centres and a branch, or banking machine, or a department store when you use your credit or debit card.

Your Information Is Destroyed When It Is No Longer Needed

We keep your information only so long as we need it for the products and services you're using, to offer you products and services when you are a customer and for a reasonable time thereafter, or to meet any legal requirements. We have retention standards which meet these 
requirements.  We destroy your information when it is no longer needed, or we remove your name from the information.

You Can See and Verify the Accuracy of Your Information

You can check your information to verify, update and correct it, and to have any obsolete information removed.  We may ask you to put your request in writing.

There's no charge for verifying or correcting your information.  Depending on the circumstances, there may be a charge if you want a copy of records which we have already given you - for example, an invoice or particulars of a cheque you've written us.  We will let you know in advance if there is a charge.

If you have a sensory disability, we will give you access to your personal information in any alternative format you request if we already have it in that format or if its conversion into that format is reasonable and necessary in order for you to be able to exercise your rights under applicable legislation.

It may not be appropriate for us to release certain information directly to you.

You can check much of your information routinely - for example, by updating your directory listing, by keeping track of the ads you place, or by carefully examining order invoices.

If we have obtained information about you from other people, upon your request, we'll let you know the person we got it from.

You Can Find Out to Whom We've Given Information About You

If you ask, we will let you know the names of outside companies or organizations we've given information to.  This won't include information given to outside companies we've used to do work for us, such as programmers.  It won't include T5 reports to the Canada Customs and Revenue Agency, particulars of cheques returned for the reason "Not Sufficient Funds" or otherwise, or regular updates of credit information to credit bureaux.

We Respond to Your Request Promptly

We'll deal quickly with your request to see your information, and always respond to you within 30 days.  If we need to extend the time, or we have to refuse your request, we'll tell you why, subject to any legal restrictions and we'll notify you of the new deadline, the reasons for the extension, and your rights under applicable legislation respecting the extension.

We Correct Your Information

Whenever possible, we'll correct any information which we may have given to an outside organization.

If a third party, such as a credit bureau, has given us information which you tell us is wrong, we'll give you the name and address of that party so that you can correct the information.

We Protect Other People's Privacy When We Make Information Available to You

There may be files that include information about you and other customers, or that have information confidential to Dunn's Smoked Meat or are the property of Dunn's Smoked Meat.  Because we must protect everyone's confidentiality and legal rights we cannot make these files available to persons outside of the Dunn's Smoked Meat group.  However, we will make available to you any factual information about you contained in such files.

We Are Committed to Upholding the Dunn's Smoked Meat Privacy Policies

If you have any questions or complaints about our privacy policies, or about how we are living up to them, let us know right away.

Resolving Your Concerns Is Important to Us

Dunn's Smoked Meat is committed to treating you with the greatest respect and consideration, and providing the highest level of service. Even so, from time to time something may go wrong. There may be a misunderstanding, or you may feel you have been dealt with unjustly.  Whatever the circumstances, resolving the problem for you is our primary concern.

How to Resolve Concerns and Complaints at Dunn's Smoked Meat

E-mail: Privacy@Becquet.ca or Remove@Becquet.ca
Please be sure to include enough information in the e-mail to trace the source of your query.  I.E. :  the web address of the offending information is helpful as we have hundreds of thousands of pages of information.

Talk to Us
In most cases, a complaint is resolved simply by telling us about it and discussing it with us.

If the problem is not resolved to your satisfaction, you can contact
Dunn's Smoked Meat Customer Care at: 1 306-782-0000
or email us at:   Admin@Becquet.ca.

  

Copyright 2006 by CJ Katz. All rights reserved. 
The content, design and graphical elements of this web site are all under copyright.

 

Last updated April 23, 2010 by Becquet Enterprises